Last updated: January 2026
Ibbotson's Pest Management ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Ibbotson's Pest Management is the data controller responsible for your personal data.
Contact: info@ibbotsonspest.com
Phone: 07379 590 777
2. Information We Collect
We may collect the following personal information:
- Contact Form Submissions: Name, email address, postal address, phone number, and details of your enquiry when you use our contact form
- Phone & Email Enquiries: Information you provide when contacting us directly
- Service Records: Details of pest control services provided to you
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes
- To deliver pest control services you have requested
- To communicate about appointments and service updates
- To maintain records for legal and regulatory compliance
- To improve our services
Legal Basis: We process your data based on contractual necessity (to provide services), legitimate interests (to respond to enquiries), and legal obligations (record keeping).
4. Third-Party Services
Our website uses the following third-party services:
Google Fonts
We use Google Fonts to display typography on our website. Google may collect your IP address when fonts are loaded. Google Privacy Policy
Google Places Reviews
We display customer reviews from Google Places on our website. This service is provided by Google and is subject to Google's Privacy Policy.
Gravity Forms
Contact form submissions are processed and stored securely using Gravity Forms within our WordPress database. Data is stored on our web hosting servers.
5. Cookies
Our website uses cookies to ensure proper functionality:
- Essential Cookies: Required for the website to function (WordPress session cookies)
- Functional Cookies: Remember your preferences and improve your experience
We do not use advertising or tracking cookies.
6. Data Retention
We retain your personal data for:
- Enquiries: Up to 2 years from your last contact
- Contact Form Submissions: Up to 2 years
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including secure hosting, encrypted connections (SSL/HTTPS), and restricted access to personal information.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Erase your personal data ("right to be forgotten")
- Restrict processing of your personal data
- Data portability - receive your data in a structured format
- Object to processing of your personal data
- Withdraw consent at any time where consent is the legal basis
To exercise any of these rights, please contact us at info@ibbotsonspest.com
9. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For any privacy-related questions, please contact:
Email: info@ibbotsonspest.com
Phone: 07379 590 777
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